Case Study
Improves Reliability & Reduces IT Burden Across 12 Schools
School
Tahoe-Truckee Unified School District, TRUCKEE, CA
Interviewed Staff
District Technology Team
Discover how Tahoe-Truckee Unified School District reduced IT strain, improved system reliability, and strengthened visitor accountability by replacing legacy kiosks with Visitu, a Pikmykid brand.
The Problem
Tahoe-Truckee Unified School District supports 12 schools spread across mountain communities, with some campuses located more than 30 minutes apart. A small technology team of just ten staff members supports every site, making system reliability critical.
For years, the district relied on a Windows-based visitor management system that required constant IT intervention. While functional in theory, the system created ongoing operational challenges, including:
- Frequent Windows updates, driver errors, and kiosk failures
- Visitors unable to sign in due to system downtime
- Repeated service calls from school sites
- Significant IT time spent troubleshooting instead of supporting strategic initiatives
What should have been a simple front-office tool became a persistent drain on district resources. The technology team needed a visitor management solution that worked consistently, reduced maintenance, and supported safety without constant oversight.
The Statistics
Reduced IT Workload
With fewer calls and system failures.
Simplified Hardware Setup
Using iPads, charging stands & printers instead of full Windows kiosks.
Increased Reliability
Eliminated daily visitor check-in disruptions.
Improved Front-Office Efficiency
With faster approvals and real-time visitor visibility.
Stronger Accountability & Safety
With automated alerts for flagged visitors.
Seamless District-Wide Rollout
Expanding from two pilot sites to ten campuses.
After evaluating multiple vendors and piloting Visitu, Tahoe-Truckee Unified School District quickly experienced measurable improvements. Staff confidence increased as the system proved dependable, easy to use, and well supported. Visitor management shifted from a constant technical concern to a trusted, everyday safety tool.
Ready to Transform Your Front Office With Visitor Management?
Book a demo today to see how Visitu can help you streamline your process to make every school day safer.